At Jadbaaz, your privacy is not just a legal obligation — it is a genuine responsibility we take seriously. When you use our platform, you have the right to know what personal data we collect, how we use it, and how we keep it safe. This page sets all of that out clearly.
Jadbaaz ("we", "platform") explains through this Privacy Policy how your personal information is collected, stored, used, and protected when you ("user") use the Jadbaaz website, mobile app, or any other service.
Jadbaaz believes privacy is the foundation of genuine trust. Every day, thousands of people across Bangladesh share their personal and financial information with us. Honouring that trust is our greatest responsibility.
In plain terms: Jadbaaz uses your data solely to provide you with a better experience. Your data is never sold, used unnecessarily, or shared with third parties without your consent.
By using the Jadbaaz platform, you confirm that you have read and agreed to this Privacy Policy. This policy forms part of Jadbaaz's Terms & Conditions Considered part of.
Jadbaaz collects only the data needed to provide its services, maintain security, and meet legal obligations.
Jadbaaz will never ask for your password, OTP, or full card number by phone or email. If you receive any such request, treat it as fraud and report it to support immediately.
Jadbaaz uses your data only for specific, legitimate purposes. Each use is clearly outlined below.
| Purpose of Use | Legal Basis | Required? |
|---|---|---|
| Account Creation & Management | Contractual Necessity | Yes |
| Identity Verification (KYC/AML) | Legal Obligation | Yes |
| Payment Processing | Contractual Necessity | Yes |
| Customer Support | Legitimate Interest | Yes |
| Fraud & Abuse Prevention | Legitimate Interest / Legal | Yes |
| Sending personalised promotions | Consent | Optional |
| Service Improvement & Analytics | Legitimate Interest | Optional |
If you no longer wish to receive promotional emails or SMS, you can opt out via your profile settings or by contacting support directly. However, essential account notifications — such as withdrawal confirmations and password changes — cannot be turned off, as they are necessary for your security.
Jadbaaz protects your data through both technical and organizational security measures.
For your own security: use a strong password, keep 2FA enabled, and always log out when using someone else's device. Jadbaaz support will never ask for your password or OTP.
Jadbaaz uses cookies to enhance your browsing experience and ensure the platform runs smoothly. A cookie is a small text file stored on your device.
| Cookie Type | Purpose | Retention Period | Can it be turned off? |
|---|---|---|---|
| Essential Cookies | Login session, security, and language preferences | End of Session | No (Required) |
| Analytics Cookies | Site Usage Statistics (Anonymous) | 30 days | Yes |
| Preference Cookies | Remembering your theme, language, and layout preferences. | 1 Year | Yes |
You can manage cookies through your browser settings. However, disabling essential cookies will affect login functionality and core site features. Jadbaaz does not use tracking cookies from any third-party advertising networks.
Jadbaaz grants you the following rights in accordance with GDPR and international data protection standards. To exercise any of these rights, contact us at support@jadbaaz.best — requests are typically resolved within 30 days.
When a rights request is submitted, Jadbaaz will respond in writing within 30 days. Due to legal obligations, some data may not be possible to delete before a specified period — in such cases, the reason will be communicated to you.
Jadbaaz does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Data (Active) | For as long as your account remains active | Service Delivery |
| Account Data (Closed) | 5 Years | Legal Obligation |
| KYC Documents | 7 years | AML Legal Requirement |
| Financial Transaction Records | 7 years | Tax & Regulatory |
| Support Conversations | 2 years | Quality of Service Assurance |
| Analytics & Session Logs | 30 Days (Anonymous) | Site Performance |
| Marketing Preferences | Until opt-out | Personal Preferences |
Once the retention period expires, data is securely deleted or fully anonymized. No personally identifiable information is kept beyond what is necessary.
Jadbaaz strictly provides its services to users aged 18 and above. We do not knowingly collect any personal information from minors.
Age is verified during registration, and date of birth is confirmed through documentation at the KYC stage. If a minor creates an account using false information and Jadbaaz becomes aware of this, the account will be closed immediately and all collected data will be deleted.
If you believe a minor in your household is using Jadbaaz, please contact us immediately at support@jadbaaz.best. We will take prompt action.
Jadbaaz may update this Privacy Policy from time to time in response to changes in technology, legal requirements, or service improvements. For any significant changes, you will be notified in advance at your registered email address.
Last updated: January 2026 — Cookies table and data retention periods have been updated.
Proven by action, not words — a clear overview of how Jadbaaz protects your data.
Every data transfer between your browser and Jadbaaz's servers is encrypted using TLS 1.3 — no one can intercept or read your data in transit.
Jadbaaz collects only the data that is genuinely necessary. No information beyond what is required is requested or stored.
Jadbaaz does not sell your data to advertising agencies, data brokers, or any third parties — under any circumstances. This is not just a statement; it is our core business principle.
Your password is stored using bcrypt hashing. No Jadbaaz staff member — including system administrators — can ever view your actual password.
In the event of an unexpected security incident, affected users will be notified by email within 72 hours — in full compliance with applicable law and with complete transparency.
Opting out of marketing communications, requesting a copy of your data, or deleting your account — these are all your rights. You can exercise any of them by sending a single message to support.